1.     Introduction

1.1    The event that you have submitted an application to attend or registration request for (“Event”) is organised and managed by Hanson Wade Limited, a company registered in England and Wales with registration number 06752216 and registered office at Eastcastle House, 27/28 Eastcastle Street, London, W1W 8DH.

1.1.2 The product that you have purchased a subscription or requested access to (“Product”) is maintained and managed by Hanson Wade Limited, a company registered in England and Wales with registration number 06752216 and registered office at Eastcastle House, 27/28 Eastcastle Street, London, W1W 8DH

1.2    References to “us” means Hanson Wade Limited and references to “we” and “our” shall be construed accordingly. References to “you” means the delegate attending the Event or user of the Product; the person who is completing the registration form on behalf of the delegate or purchasing the product on behalf of the user, as applicable, and references to “your” shall be construed accordingly.

1.3     All registrations for the Event or use of the Product are made subject to these terms and conditions which shall apply to the exclusion of any terms imposed by you. Registration for an Event or use of the Product constitutes acceptance of these terms and conditions on your behalf and on behalf of any person for whom you acting for. A contract shall be deemed to have been made between you and us when the purchase of said Event or Product has been processed and accepted.

1.4    These terms and conditions are subject to change from time to time without notice and in our sole discretion. We will notify you of amendments to these terms and conditions by posting them to either www.hansonwadegrp.wpengine.com or the Event specific website operated by us.

1.5    If you have any queries regarding these terms and conditions, or if you have access requirements for an Event, please email [email protected] prior to submitting a registration form.

Event Terms & Conditions

2.   Bookings

2.1  To register for and attend an Event, you must submit an Event registration form via our website. Registrations via our Event registration form do not automatically guarantee confirmation of a place at the Event. We will email you a booking confirmation being proof of such acceptance (or rejection) within 24 hours. All applications to register for the Event are subject to availability and full payment being received. Places cannot be reserved without full payment being received. We reserve the right to refuse bookings at our discretion.

2.2  You must not make or attempt to make any booking for the Event through unauthorised sellers. Booking made through unauthorised sellers are not valid and admission will not be granted.

2.3   We and the venue provider reserve the right, in our sole discretion, to refuse you admission or to ask you to leave the venue in circumstances deemed reasonable (for example anti-social behaviour or safety reasons). We may conduct security searches to ensure the safety of delegates attending the Event (if you decline to be searched you will be refused entry to the venue). We may confiscate any item which we consider may cause danger or disruption, be a health and safety risk or is not suitable for or permitted in the Event venue. Anyone found in possession of illegal substances or contraband goods will be refused admission to or removed from the Event and may also be liable for prosecution.

2.4 We reserve the right to change the event to a digital platform when running a physical event is no longer a viable option. If the ticket price changes due to an event being delivered digitally you will be entitled to a partial refund of your physical ticket price to the equivalent digital price.

3.   Payment Terms

3.1  Our delegate fees for attending the Event are set out on the relevant registration booking form. The delegate fees do not include the costs of travel, accommodation or other expenses associated with attendance at the Event. Prices may be subject to change from time to time. We will issue you an invoice once your application to attend the Event, or registration request, is accepted. Bookings must be paid for in full upon receipt of our invoice in accordance with the instructions set out in our invoice.

3.2  We reserve the right to cancel your booking at any time if payment is not made in full no later than 72 hours before the Event. Furthermore, staff at the Event may request a credit card guarantee from the attending delegate if booking confirmation or proof of payment is not presented when requested. Failure to provide this information may result in Hanson Wade refusing the attending delegate entry to the Event. In the event that entry has been refused under condition 3.2, no refunds of delegate fees already paid will be made, and any remaining balance will be due and payable.

4.  Cancellations

Cancellations by you

4.1  You may cancel your booking up to 14 days prior to the date of the Event by notifying us by email at [email protected]. Upon cancellation you will be entitled to receive a credit for a future Event of your choice (up to the value of sums paid by you in respect of the Event).

4.2  No credits will be provided for any cancellations received within 14 days of the date of the Event or for your failure to attend an Event, you will be subject to payment in full of any outstanding delegate fees.

Cancellations by us

4.3  Every reasonable effort will be made to adhere to the Event programme as advertised, however, it may be necessary to alter the advertised content, date, timing, format and/or location of the Event and/or the advertised speakers. We reserve the right to amend or cancel any Event at any time.

4.4  We will provide you with notice of any cancellation, date, time, format and/or location of the Event. In the unlikely circumstance that we cancel an Event or change to the content, date, time, format and/or location of the Event, you may be offered the opportunity to attend an alternative Event held by us, subject to availability. Alternatively, we will offer you a credit for a future Event of your choice (up to the value of sums paid by you in respect of the Event). We shall not be liable to you for travel, accommodation or other costs and expenses incurred (including wasted costs and expenses) if we are required to cancel or relocate the Event. Our liability for cancellation is set out in section 7 below.

4.5  We have no liability for any cancellation or changes made as a result of an incident or circumstance outside our control.

5.    Substitutions

You may request that a substitute delegate attend in your place provided you have given us at least 14 days prior notice and the name of your proposed substitute by contacting [email protected].

6.   Attendance

6.1  You must comply with any and all instructions given to you by the venue stewards and staff at the Event, as well as any safety advice, site signage and rules regarding ‘No Smoking’ areas. Normal statutory rules and regulations apply and should be observed at the Event and failure to do so may result in you being asked to leave the Event.

6.2  You must not bring into the Event or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials. Exchange of your own business cards with other delegates is permitted.

6.3 In the instance that an Event is being filmed, by us, for commercial and/ or marketing purposes, you must let Customer Support know, no later than 14 days prior to the event, if you do NOT consent to being included in event footage.

6.4 We are committed to making our events productive and enjoyable for everyone, regardless of gender, sexual orientation, disability, physical appearance, race, nationality, or belief. We will not tolerate harassment in any form and all attendees are expected to adhere to the Hanson Wade Group Code of Conduct. If you engage in unacceptable behaviour, we reserve the right to take action we deem appropriate, up to and including removal from the event without warning or refund. You may also be subject to subsequent blacklisting. Blacklisting will prohibit participation in future events organised by Hanson Wade Group.

7.   Limitations of Liability

7.1   Liability for the cancellation or rescheduling of an Event, or for material changes to an Event, will be limited to a refund as set out in this section 7. A ‘material’ change is a change which we consider, if our reasonable opinion, makes the Event materially different to the Event that delegates taken as a whole would ordinarily expect.

7.2   Our aggregate liability to you, whether such liability arises in contract, tort (including negligence) or otherwise, for any damages, loss, costs, claims or expenses of any kind howsoever arising, out of in connection with any booking (or requested booking) made by you or otherwise in relation to an Event, shall be limited to the delegate fee we received from you in respect of the Event. We shall not be liable to you for (i) any loss of profit, loss of or damage to data, loss of anticipated savings or interest, loss of or damage to reputation or goodwill or; (ii) any indirect, special or consequential damages, loss, costs, claims or expenses of any kind.

7.3   Personal arrangements including travel, subsistence and accommodation in relation to the Event which have been arranged by you are made at your own risk and neither we nor the venue operator will have any liability for any such loss of enjoyment or wasted expenditure in addition to refunding the delegate fee we received from you. Where the cancellation takes place part-way through an Event, you may only be entitled to a refund of part of the delegate fee we received from you.

7.4   We do not accept responsibility for any accident, injury, or loss suffered while attending an Event, unless it is directly due to negligence by us. Nothing in this agreement shall limit any liability under this agreement which cannot legally be limited under applicable law, including but not limited to liability for fraud or death or personal injury caused by negligence.

7.5   You agree to indemnify us, our staff and our affiliates and to hold us harmless to the fullest extent permitted by law, against all loss, costs, claims or expenses of any kind arising from any act or omission by you (including your delegates) during or otherwise in relation to an Event.

7.6   We will not be in breach of these terms and conditions nor liable for delay in performing, or failure to perform, any of our obligations under these terms and conditions if such delay or failure result from an incident or circumstance beyond our reasonable control and the timeframe for delivery by us will be extended by a reasonable period.

General Terms & Conditions

8.  Copyright Notice

8.1   All (i) trademarks, service marks, trade names, slogans, logos or other brands that appear at or in connection with the Event or Product; and (ii) rights in all presentations, documentation, data extracts, and materials published, downloaded or otherwise made available as part of the Event or Product (including but not limited to any documentation packs, content, data extracts or audio or audio-visual recording of the Event and any advertisements or promotional materials from third parties) (“Custom Materials”) are owned by us or are included with permission of the owner of such rights. You may not copy, display, use or commercialise any of these marks without prior written permission by us or are included with permission of the owner of such rights.

8.2   The Custom Materials are provided on an “as is” basis without any warranties of any kind (express or implied). We hereby exclude to the fullest extent permitted by law all liabilities, costs, claims, damages, losses and/or expenses arising from any inaccuracy or omission in the Custom Materials or arising from any infringing, defamatory or otherwise unlawful material in the Custom Materials. We accept no responsibility for any loss incurred from the use of the Custom Materials or any other materials or information obtained at the Event or via the Product.

8.3 By agreeing to these Terms & Conditions as part of your registration and Event participation, you are agreeing to “Custom Materials” being (i) shared with all event attendees & sponsors following the completion of the event (pending permissions of other owners); and (ii) used as future marketing or promotional materials to promote Hanson Wade products / events. If you do not wish for your video or sound to be included in the event recording, please make this known to Customer Support at least 10 working days prior to the event.

9.  Privacy

9.1  Information you provide to us when registering to attend an Event will be collected and processed in accordance with our privacy policy.

9.2  If you are registering a delegate on their behalf, you warrant that you have the delegate’s permission to provide their information for the purposes of registering them to attend the Event.

10.   General

10.1   We are entitled to assign all and any of its rights and obligations under these terms and conditions, provided that your rights are not adversely affected.

10.2   These terms and conditions contain the entire agreement and understanding between us and supersede all prior agreements, understandings or arrangements (both oral and written) relating to the subject matter of these terms and conditions.

10.3   You acknowledge that in registering to attend an Event you have not relied on, and shall have no remedy in respect of, any statement, representation, warranty, understanding, promise or assurance (whether negligently or innocently made) of any person other than as expressly set out in these terms and conditions.

10.4   These terms and conditions shall not create, nor shall they be construed as creating, any partnership or agency relationship between us.10.5   We may contact you by e-mail or provide you with information by posting notices on our website. You hereby agree and acknowledge that such electronic means of communication are sufficient for providing you with any notice or other information under these terms and conditions and to fulfil our contractual obligations to you.

10.6  These terms and conditions and any dispute arising out of or in connection with them or its subject matter, whether of a contractual or non-contractual nature, will be governed by, and construed in accordance with, the laws of England and Wales. Both parties irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute arising out of or in connection with these terms and conditions.